Customer Service Advisor with Dutch

• Work in a multinational company for c.a. 100 Blue Chip Clients – known, global brands, supported by 6000 professionals in 30 languages
• Clearly defined career path (experts or managers), wide range of trainings – over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages
• You will learn best practices and global business from experts. Over 900 certificated professionals in the field of e.g. ITIL, Vmware, Citrix, Oracle Database
• You will work in an inspiring atmosphere. We work together and celebrate together – Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) – everyone will find something for themselves!
• In addition to the salary you will receive attractive benefits package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards!
• Our offices are conveniently located with “Bicycle-friendly” certificate!

• Handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software, and network
• Delivering professional and prompt service to the customers
• Keeping records of all customers’ enquiries in the reporting system
• Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
• Sending more complex enquiries to the relevant IT Support Team

• Very good Dutch language skills both verbal and written
• Good English skills
• Excellent verbal and written communication skills
• Professional telephone manner
• Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
• Basic technical support experience an advantage but not necessary
• Flexible, well-motivated team player, ability to work under pressure

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