Collections Process Lead with German

About us

Capgemini is one of the world`s foremost providers of consulting, technology and outsourcing services.Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 4000 specialists in its offices located in Krakow and Katowice.

Position purpose

We are looking for a Collections Process Lead for one of our teams in Krakow. The service will be provided for our outsourcing Client in Media & Entertainment sector. Capgemini has been offering its services to the Client since 2016, delivering services in 7 languages from 4 Delivery Centers in Poland, India, China and Guatemala.  We provide services within Finance and Accounting area - Order to Cash and Procure to Pay for two business units of our client. We are the team of creative and motivated people. As a new and dynamic project we have opportunity to work on process improvements and new solutions which is highly appreciated by our Client. We are looking for candidates, who are interested in providing services related to Credit to Cash processes for Theatrical sector for cinemas located in Germany and Austria. The scope involves several processes: Collection, Disputes Management and Reporting. 

Daily tasks

• Perform C2C tasks according to the defined desktop procedures
• Actively identify improvement areas and propose new solutions
• Work closely with the client and maintain good working relationship
• Act as an SME in the Team
• Help other Team Members and organize the work of Colleagues working for Germany and Austria

Skills

• Good English skills
• Fluent knowledge of German language is a must
• Good analytical skills
• Excellent Customer Service skills and client-focus attitude
• Strong interpersonal skills and proactive approach
• Teamwork approach
• Ability to work under pressure

What we offer

• You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
• You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
• As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.

Interested candidates
are invited to apply online or send CV to praca.pl@capgemini.com.
Please include reference number jobtime/CPS/Ger/KRK in the subject of your message.

Please be advised that Capgemini Poland Sp. z
o.o. located in Warsaw, Al. Jerozolimskie 96, is the controller of personal
data provided by you in the recruitment applications. Your personal data will
be processed in accordance with the Personal Data Protection Act of 29 August
1997 (Journal of Laws 2016, item. 922 with further amendments) for the purpose of existing and
future recruitment processes. Please be advised that in scope of recruitment
process your personal data will be processed by the controller and
sub-processors located outside European Economic Area including India’s entity.
Data submission is voluntary. Every person has the right to access their data
in order to correct it or delete it.

Please
include following statement in your application:

„I hereby authorize Capgemini Poland Sp. z o.o. to
process my personal data included in my job application for existing and future
recruitment processes (in accordance with the Personal Data Protection Act of
29 August 1997, Journal of Laws 2016, item. 922 with further amendments). I
also authorize Capgemini Poland Sp z o.o. to sub-process my personal data
outside European Economic Area including India’s entity, which may also include
Capgemini’s clients within and outside of EEA.”

 

We protect
your privacy. We kindly inform you that we contact only chosen candidates.

Capgemini