OTC Team Leader with French

About us

Capgemini is one of the world`s foremost providers of consulting, technology and outsourcing services.Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 4000 specialists in its offices located in Krakow and Katowice. 

Interesting opportunity to work for client operating in Media & Entertainment sector that is an American multinational media conglomerate. Headquartered in New York City, the company is one of the two biggest companies in the media and entertainment industries. It has a significant presence in broadcasting through a portfolio of domestic and international properties, including terrestrial and pay television outlets.We are looking for a candidate who is ready to lead our O2C delivery team responsible for Collection, Cash Allocation, Reporting and Queries.

Job description

• Supervise the team to deliver high quality, professional and proactive day to day service to the Client, with agreed SLA’s and ensure these are fulfilled according to the timetable agreed
• Provide assistance to team members, motivation, communication & performance evaluation
• Drive improvements
• Demonstrate knowledge of Account Receivables area
• Supervise trainings for delivery team members. Ensure that processes are understood and being followed by the team members
• Build the positive and supportive team culture
• Focus on continuous development of business relationships with Client

Candidate`s profile

• Strong interpersonal skills and proactive approach 
• Very good knowledge of French and English
• Teamwork approach 
• Experience in O2C area
• Very good analytically skills 
• Ability to enhance process and controls 
• Good customer service skills and client-focus attitude 
• Flexibility, ability to deal with ambiguity and change 
• Ability to work under pressure
• Able to facilitate conference calls with internal and external stakeholders

What we offer

• You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
• You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
• As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.

Capgemini