Customer Service Specialist Dutch
About us
Capgemini is one of the world`s foremost providers of consulting, technology and outsourcing services.Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 4000 specialists in its offices located in Krakow and Katowice.
Position purpose
Participates in meeting service levels, key measurement targets of the team and delivers a high quality and cost effective customer service to the client. Performs tasks in line with the written procedures or assigned by senior staff under supervision. Deepening knowledge in one process or more.
Job description
Handling and resolving incoming queries (phone, e-mails, query management tool), analyzing root causes of problems, escalating to other groups (departments, Business Units, Supplier and stakeholder) and producing outputs in the following areas: P2P, C2C, R2A, HRO, P2D.The role needs to collaborate effectively with other departments, Business Units, suppliers and stakeholders.
Main accountabilities
- Handling incoming queries (phone, e-mails, query management tool)
- Analyzing and manage customer`s questions
- Analyzing root causes of problems
- Collaborating effectively with other departments, Business Units, suppliers and stakeholders
- Actively identifying improvement areas and propose new solutions
Requirements
- Minimum 1 year relevant work experience in Customer Service (if possible)
- Fluent in Dutch and very good English skills
- Very good communication skills (Customer oriented)
- Pro-active thinking, independent worker (problem solving included)
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
| Data dodania: |
2018-08-27 |
| Oferta ważna do: |
2018-09-24 |
| Branże: |
... |
| Wymagane doświadczenie: |
Kilkuletnie (do 3 lat włącznie) |
| Wymagane wykształcenie: |
Kierunkowe I stopnia |
| Forma zatrudnienia: |
Pełny etat |
| Poziom stanowiska: |
Specjalista |
| Wynagrodzenie: |
500 - 30000 zł brutto |
| Możliwość pracy zdalnej: |
NIE |
Capgemini
praca.pl@capgemini.com