Service Delivery Manager (Account Manager)
About us
Capgemini is one of leading global companies offering consulting, IT technologies.Market analysis, HR, finance and accounting, supply chain, transformations, intelligent automation or knowledge management? Those areas have no secret for us! We work in Business Services and we use 30 languages in our international team – we have people of 60 nationalities. Join our team!Candidate’s profile
- Experience in people management
- Related business knowledge, experience in service delivery
- Extensive experience in Record to report
- Very good command of English
- Very good customer service skills and client-focus attitude
- Strong communication and interpersonal skills
- Good analytical and problem-solving skills, attention to detail
- Well organized and able to prioritize tasks
Job description
We are looking for a Service Delivery Manager to build and maintain a delivery team for complex P2P and R2A services for an existing Client. The main purpose of the role is to ensure that all Service Level Agreements and KPIs are met according to schedule. The role involves managing end to end process effectively on a daily basis including operations, finance and providing leadership in order to provide the Client with a high-quality service. On top of it role includes leading ongoing transformation and automation projects and developing a long-term, strategic relationship with our Client. Main accountabilities:- Acting as the single point of responsibility for P2P, R2A service delivery from Poland
- Reviewing operational performance and customer satisfaction and resolving performance issues
- Ensuring process consistency for entire scope
- Identifying and managing changes to be implemented (continuous improvement) in agreement with client
- Effectively managing operations and targets provided to client. Meeting Service level agreements
- Forecasting cast and driving to meet forecast
- Improving Customer satisfaction levels
- Constantly talking to key stake holders – seeking feedback for improvement on a consistent basis
- Developing and establishing good process controls
- Acting as escalation point for advanced customer queries
- Ensuring client policy compliance
- Filing documents according to procedures for audit purposes
- Continually striving to identify opportunities to simplify, standardize and improve processes
- Proactively sharing knowledge and best practices
Your team
We are a multinational team with several foreign languages used in everyday communication. Our team members can find rare possibility to get to know end-to-end accountancy of different European countries. We are working independently in close “partner relationship” with our Client.
What we offer
- Working in a close-knit team and a friendly atmosphere
- Contract of employment for an indefinite period
- Development of expert or leader competences
- Bonuses, including those for recommending new employees
- A wide range of training and cofinancing of courses
- Additional life insurance
- Attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want
- Integration events and joint celebrations
- Annual family picnic
- Employee volunteering opportunities and interesting CSR projects
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care, also for your family
- Bicycle parking and carpooling
| Data dodania: |
2019-02-05 |
| Oferta ważna do: |
2019-03-05 |
| Branże: |
Administracja Biurowa; Bankowość; Farmaceutyka; |
| Wymagane doświadczenie: |
Kilkuletnie (do 3 lat włącznie) |
| Wymagane wykształcenie: |
Kierunkowe I stopnia |
| Forma zatrudnienia: |
Pełny etat |
| Poziom stanowiska: |
Specjalista |
| Wynagrodzenie: |
500 - 30000 zł brutto |
| Możliwość pracy zdalnej: |
NIE |