Vendor Manager

IT Operations manages the IT infrastructure and supporting services that are critical for employees and customers, such as cost-efficient hardware, system software, middleware and databases, Data Centers, Voice and Data networks, Cloud & External Infrastructure services, ATMs, Desktops and other devices. Within IT Infrastructure, Telecommunications Team provides services covering networks, security, voice, video, contact centre, trade floor and media recording. We are currently seeking an experienced professional to join our team in the role of Vendor Manager.

Key Accountabilities:

• The Vendor Manager plays a key role within supplier management framework to provide holistic oversight of entire supplier relationships, focusing on major global Telecommunications partners, for example Cisco, BT, Vodafone, NTT, Orange, and Genesys
• Providing oversight, guidance, support and management information to monitor and ensure effective third party engagement management across Telecommunications services globally
• Confirming goods and services are not received before signing a contract with third parties
• Interacting directly with third parties to ensure contracted services are received
• Driving risk management activities with contract owners
• Acting as the primary point of contact for owned engagements, and point of escalation for wider engagements
• Sourcing and reporting on engagement performance and performance metrics data
• Initiating and tracking remediation activities
• Reviewing the Supplier Performance Dashboard in order to obtain oversight of the aggregated Supplier Risks and Performance RAG status over all the engagements with same Third Parties
• Sharing the Supplier Performance Dashboard with key stakeholders
• Establishing and agree additional KPIs with Third Parties
• Holding regular meetings with Third Parties to review holistic performance and ensure minutes are documented with any actions/decisions agreed
• Escalate to appropriate Risk Governance forum the long standing and overdue issues for all critical engagements
• Developing a plan to improve service provision and create opportunities for growth

Requirements:

• Vendor management experience of 4+ years
• Degree level education or equivalent
• English language
• Strong stakeholder management and communication capabilities
• Strong depth and breadth of technology knowledge, with direct experience of Telecommunications Services preferred
• Effective stakeholder management skills with a focus on building long-term relationships, and collaborating directly with a variety of vendors, customers and colleagues at all levels of seniority (technical, business, development, compliance, etc.)
• Proven ability to articulate complex and technical issues concisely, suitable for all levels across the group
• Gravitas and ability to interact with senior business management and vendors
• Flexible and adaptable to changing activities, schedules and work loads
• Respectful of different cultures, and experience of working with colleagues from across the globe as part of a global team

We offer:

• Stable job in professional team
• Interesting path of career in an international organization
• Consistent scope of responsibilities
• Private health care, employees’ benefits
• Possibility of remote working
• Commutable office location – Kapelanka street
• Casual dress code
• Cultural exchange

HRO Digital is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA. We connect the most innovative organizations with the best people in the market. We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition. Job Types: Full-time, Permanent